Shipping, Returns and Refunds

🚚 Shipping, Returns & Refunds

At Smart Guys, we are committed to delivering quality products and a smooth shopping experience from checkout to delivery.

🚚 Shipping Policy

💰 Shipping Costs

Orders below R999 Flat rate of R120

Orders R999 and above: FREE nationwide delivery

⏱ Delivery Timeframes

Main Cities: 1–5 working days

Regional/ Outlying Areas: 3–7 working days.

Delivery times may vary depending on your location and courier logistics.

👉 Need your order urgently?

📍 Delivery Addresses

We deliver to physical addresses, Pudo Lockers or The Courier Guy Kiosks Nationwide

Please ensure your address details are accurate

Someone must be available to receive the parcel

💡 Tip: We recommend using a work address for faster and smoother delivery.

🔄 Returns Policy

✅ CPA Compliance

We are proud to be 100% compliant with the Consumer Protection Act (CPA), ensuring your rights as a customer are fully protected.

📦 Returns & Collections

If you receive a faulty or incorrect product, please contact us with your details.

✔ We will arrange collection at no cost to you

💳 Refunds & Exchanges

We want you to shop with confidence. If you’re not satisfied with your purchase:

You may request a refund or exchange, subject to the following conditions:

Original proof of purchase is required

Item must be returned in original condition and packaging

Requests must be made within 30 days of purchase

⚠️ Important Notes

A fair shipping and handling fee may apply or deducted from exchanges or refunds, in line with the CPA.