Privacy Policy

At Smart Guys, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.smartguys.co.za.

1. PERSONAL INFORMATION WE COLLECT

When you visit our website, we may collect the following information:

Device Information
We automatically collect:
IP address
Browser type and version
Time zone
Cookies and browsing behaviour
Pages or products viewed

Purpose: To improve website performance, user experience, and analytics.

Order Information
When you make a purchase, we collect:
Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely)

Purpose: To process orders, deliver products, communicate with you, and prevent fraud.

Customer Support Information
If you contact us, we may collect:
Your name
Contact details
Any information related to your query

Purpose: To provide customer support.

2. HOW WE USE YOUR INFORMATION

We use your personal information to:
Process and fulfill orders
Communicate with you
Provide customer support
Improve our website and services
Send marketing communications (if you opt in)
Detect and prevent fraud

3. SHARING YOUR INFORMATION
We only share your information with trusted third parties where necessary, including:
Shopify (our e-commerce platform)
Payment processors
Courier and delivery services
We may also share information if required by law.

4. COOKIES
We use cookies to:
Improve your browsing experience
Remember your preferences
Analyse website traffic
You can disable cookies in your browser settings, but some parts of the website may not function properly.

5. YOUR RIGHTS (POPIA)
Under POPIA, you have the right to:
Access your personal information
Request correction or deletion
Object to processing
Withdraw consent
To exercise these rights, contact us at the details below.

6. DATA SECURITY
We take reasonable precautions to protect your personal information.
All payments are processed securely through trusted third-party providers and are encrypted.

7. DATA RETENTION
We retain your personal information only as long as necessary to:
Fulfill orders
Comply with legal obligations
Resolve disputes

8. THIRD-PARTY SERVICES
We may use third-party tools such as:
Google Analytics
Advertising platforms
These services may collect data according to their own privacy policies.

9. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Any changes will be posted on this page.

10. CONTACT US
If you have any questions or concerns about this Privacy Policy, please contact us:

📧 hello@smartguys.co.za

📍 Johannesburg, Gauteng, South Africa